Complaint Handling

Nobody likes a complainer. However, as with so many things, especially in a professional situation, we must deal with these encounters in a tactful and polite manner. This is particularly important if our jobs and company’s reputation are on the line. Luckily, this training module comes packed with tips for handling complaints. The course covers what really makes a customer challenging, facts about complaints, the actual complaint process, escalation procedures, and five pitfalls to avoid. Utilize this course to help facilitate your customer service staff in being the best ambassadors for your organization.