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Coping Under Fire On The Front Line In 1 Minute

1 Lessons
1-1 Minutes
0 Quiz Questions

Course Overview

Many people working on the front line in call centers, receptions or retail experience abusive or angry people. This one-minute video explains five things you can do to help those situations have a better outcome and give you some coping mechanisms.

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    Key Audience

    Anyone working in front-line customer service or sales

    Course Topics

    Coping Under Fire On The Front Line In 1 Minute

    Workplaces

    Not Specified

    Categories

    Occupational Skills: Customer Service
    Occupational Skills: Sales

    Course Detail

    Course ID
    lplncuff_m_vod

    Time

    1-1 MIN
    Questions

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    1

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    Yes