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Customer Service – Are You With Me?

1 Lessons
3-3 Minutes
0 Quiz Questions

Course Overview


This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when reps just don’t listen. A simple solution is presented: listen, understand and confirm. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

Customer Service – Are You With Me? thumbnails on a slider
Customer Service – Are You With Me? thumbnails on a slider
Customer Service – Are You With Me? thumbnails on a slider
Customer Service – Are You With Me? thumbnails on a slider

    Key Audience


    Customer service reps

    Course Topics


    Are you with Me?

    Course Detail


    Course ID
    at30csay_vod

    Time

    3-3 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    No

    Lessons

    1

    Remediation

    No

    Bookmarking

    No

    Feedback

    No

    Microlearning

    Yes