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Customer Service: Avoid Costly Mistakes (Supervisor Tips)

5 Lessons
11-21 Minutes
10 Quiz Questions

Course Overview


This online video training video educates viewers on the importance of leadership for managing employees who offer customer service. The video uses examples of poor customer service to teach supervisors how to improve the way they train employees to interact with customers. This video explains the connections between how supervisors lead and how employees behave toward customers. Viewers learn how to empower their employees to better service the customers and how to turn problems around. Use this video training to better understand the value of training employees in good customer service practices.

Customer Service: Avoid Costly Mistakes (Supervisor Tips) thumbnails on a slider
Customer Service: Avoid Costly Mistakes (Supervisor Tips) thumbnails on a slider
Customer Service: Avoid Costly Mistakes (Supervisor Tips) thumbnails on a slider
Customer Service: Avoid Costly Mistakes (Supervisor Tips) thumbnails on a slider

    Key Audience


    All managers and supervisors who work in customer service

    Course Topics


    Introduction
    Your Attitude Sets the Tone
    Empower Employees
    Turn Customer Problems Around
    Conclusion

    Course Detail


    Course ID
    crmlacms_vod

    Time

    11-21 Min
    Questions
    10

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no