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Customer Service: Avoid Costly Mistakes

9 Lessons
19-29 Minutes
10 Quiz Questions

Course Overview


It costs businesses five times as much to find a new customer than it does to keep an old one. This training video gives practical tips for creating satisfied, long-term customers. This course shows how frustrating it can be to a customer who feels misunderstood. Viewers how listening carefully helps to correctly address issues and complaints. This video demonstrates the importance of meeting and greeting customers in order to make them feel welcome. This course showcases the examples of customer service mistakes and the appropriate remedies. Implementing the skills taught in this course helps increase customer satisfaction and retention in your workplace.

Customer Service: Avoid Costly Mistakes thumbnails on a slider
Customer Service: Avoid Costly Mistakes thumbnails on a slider
Customer Service: Avoid Costly Mistakes thumbnails on a slider
Customer Service: Avoid Costly Mistakes thumbnails on a slider

    Key Audience


    Anyone looking to develop customer service skills

    Course Topics


    Introduction
    Customer Service Failures
    Find a Way to Say Yes
    Coach Each Other
    Listen Carefully/Fix it on the Spot
    More Customer Service Failures
    What the Customer Really Hears
    Good Customer Service
    Conclusion

    Course Detail


    Course ID
    crmlacmi_vod

    Time

    19-29 Min
    Questions
    10

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    Yes

    Lessons

    9

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no