It costs businesses five times as much to find a new customer than it does to keep an old one. This training video gives practical tips for creating satisfied, long-term customers. This course shows how frustrating it can be to a customer who feels misunderstood. Viewers how listening carefully helps to correctly address issues and complaints. This video demonstrates the importance of meeting and greeting customers in order to make them feel welcome. This course showcases the examples of customer service mistakes and the appropriate remedies. Implementing the skills taught in this course helps increase customer satisfaction and retention in your workplace.