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Customer Service: Communication

4 Lessons
4-9 Minutes
5 Quiz Questions

Course Overview


89% of shoppers are reported to have stopped buying from online stores after they experienced poor customer service. This course teaches employees how to greet and view each customer who walks into your store or contacts your company by phone or online. Furthermore, this course shows customer service personnel the importance of the relationship between communication skills and great customer service. Beginning by explaining how to develop an effective customer service mindset, this course shows employees how to adjust their attitudes toward themselves and the mission and value of their jobs. Building upon these two fundamentals, the course explores effective phone techniques, so customers know they are important, respected, and deserving of individualized attention. Present this course so all customer service and call center employees develop the communication skills needed to accelerate sales and encourage repeat customers.

Customer Service: Communication thumbnails on a slider
Customer Service: Communication thumbnails on a slider
Customer Service: Communication thumbnails on a slider
Customer Service: Communication thumbnails on a slider

    Key Audience


    Customer service and call center employees who interact with customers in person, by phone, or online

    Course Topics


    Introduction
    Before Answering The Phones
    Phone Techniques
    Tips For Managers

    Course Detail


    Course ID
    psplcsco_vod

    Time

    4-9 Min
    Questions
    5

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    4

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no