Course Overview
Good customer service can add real value to a customer’s experience. This video training explores how to achieve customer service excellence. This training explores the importance of quality customer service. Viewers learn about the importance of word-of-mouth marketing. This training explains the four levels of business in relation to customers. The level of customer service you provide influences how your customers feel about your company. Use this video to educate employees about customer service excellence.
Key Audience
All customer-facing employees
Course Topics
Introduction
Importance Of Customers
Brand Recommendation
Communication And Giving Good Service
The 4 Levels Of Business
3 Invisible Assets
Top Tips
Recap
Course Detail
Course ID
lplncsex_vod
Time
9-9 MIN
Questions
Languages
en
video format
HD
captions
No
Resources
Yes
Lessons
8
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning