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Customer Service: How to Excel

4 Lessons
5-10 Minutes
5 Quiz Questions

Course Overview


Customer service is how a company interacts with their customers. 76% of consumers believe the customer service they received shows how the company values them as a customer. This statistic demonstrates how critical customer service is to an organization’s success. This video training explores customer service and how to excel. Customer service starts as soon as the customer steps in the store or logs onto the website. This video training educates viewers about customer habits and statistics. Use this video to educate viewers about how to excel at customer service.

Customer Service: How to Excel thumbnails on a slider
Customer Service: How to Excel thumbnails on a slider
Customer Service: How to Excel thumbnails on a slider
Customer Service: How to Excel thumbnails on a slider

    Key Audience


    All customer service employees

    Course Topics


    Introduction
    Customer Habits
    Management’s Role In Customer Service
    Delivering Top-Quality Customer Service

    Workplaces


    Offices

    Course Detail


    Course ID
    psplcsht_vod

    Time

    5-10 Min
    Questions
    5

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    4

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no