Course Overview
Sometimes providing customer service involves helping people come to a decision. Watch a service rep lose two customers by not helping them figure out answers to their questions. In a “do-over” scenario, he helps them find solutions which work for everyone. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”
Key Audience
All customer-facing employees
Course Topics
I'm Happy to Help, But
Course Detail
Course ID
vviscsih_vod
Time
2-2 MIN
Questions
Languages
en
video format
SD-Wide
captions
No
Resources
No
Lessons
1
Remediation
No
Bookmarking
No
Feedback
No
Microlearning
Yes