Customer Service – It’s Not My Department

Customer service reps need to take ownership of their roles and take the extra effort to help a customer, even if what the customer is asking falls out of their realm of expertise. This video shows you how just sending a customer to another department sends them out the door. In the “right way” scenario the rep learns what the customer needs and walks her over to the right department; leaving him and the customer a lot happier. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”