Customer Service – I’ve Heard This All Before

You may think you’ve heard it all before, but each customer is unique. When you take the time to really listen, you may avoid unnecessary frustration and solve problems. This video show how one customer service rep focuses on the customer as an individual and consequently solves her problem. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”