Course Overview
If you want to infuriate a customer, just transfer them without even trying to solve their problem. However, when you take on a difficult customer’s problem and solve it, you get a loyal customer and greater satisfaction in your work. Watch this video and see what a difference you can make if you take the time to try and solve a customer’s problem before passing them off on someone else. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”
Key Audience
Customer Service Reps
Course Topics
Let Me Transfer You
Course Detail
Course ID
vviscslm_vod
Time
3-3 MIN
Questions
Languages
en
video format
SD-Wide
captions
No
Resources
No
Lessons
1
Remediation
No
Bookmarking
No
Feedback
No
Microlearning
Yes