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Customer Service – Listen To Your Customers

1 Lessons
4-4 Minutes
0 Quiz Questions

Course Overview


Customers really want to be heard- the first time. This video demonstrates how to use your listening skills to provide great customer service. For example, show customers you’re paying attention by paraphrasing their message. You can’t solve their problem unless you fully understand it. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”

Customer Service – Listen To Your Customers thumbnails on a slider
Customer Service – Listen To Your Customers thumbnails on a slider
Customer Service – Listen To Your Customers thumbnails on a slider
Customer Service – Listen To Your Customers thumbnails on a slider

    Key Audience


    Customer-facing employees

    Course Topics


    Listen to your Customers

    Course Detail


    Course ID
    at30cslt_vod

    Time

    4-4 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    No

    Lessons

    1

    Remediation

    No

    Bookmarking

    No

    Feedback

    No

    Microlearning

    Yes