Course Overview
This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining customer.
Key Audience
Anyone in a customer-facing role
Course Topics
Customer Service Recovery (HEARD) In 1 Minute
Course Detail
Course ID
lplncsre_m_vod
Time
1-1 MIN
Questions
Languages
en
video format
HD
captions
No
Resources
Yes
Lessons
1
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning
Yes