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Customer Service Skills for Patient Satisfaction

9 Lessons
21-31 Minutes
10 Quiz Questions

Course Overview


Everyone wants to be treated respectfully. This holds true when we are interacting with members of the health care community. In this training video health care employees and professionals are reminded of their ability to impact the way the entire facility is viewed by a patient. Some of the tips in this video training include “moments of truth” and how to use them effectively. Instruction is provided on how to respond appropriately to patient needs, provide service recovery for when things go wrong, and provide clear communication and understand the significance of complaints. The instruction from this video is easily applied immediately to improve the quality of care for all your patients.

Customer Service Skills for Patient Satisfaction thumbnails on a slider
Customer Service Skills for Patient Satisfaction thumbnails on a slider
Customer Service Skills for Patient Satisfaction thumbnails on a slider
Customer Service Skills for Patient Satisfaction thumbnails on a slider

    Key Audience


    Members of the healthcare community

    Course Topics


    Introduction
    Moment of Truth & Patient Privacy
    Avoid Negative Comments & Patient Confidentiality
    Practice Service Recovery
    Communicate Caring & Respect
    Provide Patient Information
    Encourage Complaints
    Prepare Patients for Discharge
    Conclusion

    Course Detail


    Course ID
    crmlcssp_vod

    Time

    21-31 Min
    Questions
    10

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    Yes

    Lessons

    9

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no