Customer Service Supervision – Don’t Let Policy Detract From Service

When all reps hear from their supervisor is “policy, policy, policy,” they repeat that to customers who never want to come back. This video shows supervisors how to help reps find solutions within policy, and therefore create better service providers and more satisfied customers. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”