The customer is always right. There isn’t a saying that boils down the business of business more simply. However, in a time when buyers can more readily (and rudely) grab the megaphone, it’s sometimes easy to forget the fundamentals. Told through a relatable first-person narrative, this video reemphasizes the importance of action-driven service. Viewers hear from Michael, a college-aged waiter, as he deals with archetypal guests. The video demonstrates customer service as he learns the value of honesty, initiative and persistence on the job. Use this course to refresh your customer service staff on best practices for providing exemplary service.