Course Overview
This one-minute video demonstrates how to handle customers or colleagues who think they know better and have lots of information.
Key Audience
Anyone in a customer-facing role
Course Topics
Dealing With Know-It-All Customers In 1 Minute
Course Detail
Course ID
lplndwkc_m_vod
Time
1-1 MIN
Questions
Languages
en
video format
HD
captions
No
Resources
Yes
Lessons
1
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning
Yes