Course Overview
Emotional clients and colleagues can affect the workplace. This video training is a guide for managing emotional clients and colleagues. Viewers learn about emotional trauma. This training explores ways to deal with clients and colleagues who are experiencing emotional trauma. This training discusses ways to respond to people going through emotional trauma. Use this video to educate employees about dealing with emotional clients and colleagues.
Key Audience
Everyone, particularly those who work with clients
Course Topics
Introduction
What Is Emotional Trauma?
Steps To Deal With Emotional Trauma - Part 1
Steps To Deal With Emotional Trauma - Part 2
Recap
Categories
Occupational Skills: Customer Service
Occupational Skills: Sales
Teamwork: Interpersonal Skills
Course Detail
Course ID
lplnecco_vod
Time
10-10 MIN
Questions
Languages
en
video format
HD
captions
No
Resources
Yes
Lessons
5
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning