Studies show call centers have an annual turnover rate of 30% to 45%. This training course teaches managers three processes to help them retain call center employees: hire the best people for the job; keep employees motivated; and affirm and reward the team. Viewers are shown how measurements can be used to motivate employees. Having goals, metrics, and key performance indicators (KPIs) provide tangible objectives for employees to work towards. This course illustrates how affirming and rewarding employees has a tangible effect on the whole company. Complete this training course to learn how to create and maintain a successful call center team.
Everyone who has a leadership role in a call center
Hiring And Post Hiring
Measure, Monitor and Motivate
Reward And Affirm
Human Resources: Employee Retention
Management: Leadership Skills
Occupational Skills: Customer Service