Course Overview
This one-minute video explains how to use funnel questions to get more detail and increase the confidence of the person responding. It’s a technique used by investigators and detectives to gather more information in a systematic way.
Key Audience
All employees
Course Topics
Funnel Questions In 1 Minute
Categories
Occupational Skills: Customer Service
Occupational Skills: Sales
Teamwork: Communication Skills
Teamwork: Interpersonal Skills
Course Detail
Course ID
lplnfque_m_vod
Time
1-1 MIN
Questions
Languages
en
video format
HD
captions
No
Resources
Yes
Lessons
1
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning
Yes