Every customer has their own reason for complaining. As a customer-facing employee your job is to help manage the situation and try to achieve a positive outcome. This video training explores best practices for managing difficult customers. This training explores how to build a relationship with a difficult customer. Viewers learn tips about dealing with upset customers. This training shows examples of techniques to assist a difficult customer. Use this video to educate employees about managing difficult customers and improve their level of service.
Everyone in a customer-facing role
Customers Will Be Different
Steps For Handling Difficult Customers
How To Treat Upset Customers
Closing The Conversation
Occupational Skills: Customer Service