Course Overview
This one-minute video provides an understanding on how to use the right question type with customers.
Key Audience
All employees, particularly those in customer-facing roles
Course Topics
Open And Closed Questions In 1 Minute
Categories
Occupational Skills: Customer Service
Teamwork: Communication Skills
Teamwork: Interpersonal Skills
Course Detail
Course ID
lplnocqu_m_vod
Time
1-1 MIN
Questions
Languages
en
video format
HD
captions
No
Resources
Yes
Lessons
1
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning
Yes