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Outbound Calling

11 Lessons
10-10 Minutes
0 Quiz Questions

Course Overview


Making outbound calls is an important part of commerce. Outbound calls are often made to either acquire new customers, cross-sell or upsell, or to retain existing customers. This training course discusses the benefits of outbound calling and teaches employees some techniques to be more effective callers. The course continues to cover calling tips, call objectives, how to prepare your environment, and how to contact the right person. Throughout the course, viewers are asked to pause the video to think about questions to help them apply the lessons to their own role. These questions coincide with a workbook to help employees think through their outbound calling techniques. Present this course to teach your team how to enhance and professionalize their outbound calls.

Outbound Calling thumbnails on a slider
Outbound Calling thumbnails on a slider
Outbound Calling thumbnails on a slider
Outbound Calling thumbnails on a slider

    Key Audience


    Anyone who works in sales

    Course Topics


    Introduction
    Benefits Of Outbound Calling
    Customer Acquisition And Retention
    Cold Calling
    Steps To Making Calls
    Calling Tips
    Call Objectives
    Prepare Your Environment
    Making The Call
    Contacting The Right Person
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnocal_vod

    Time

    10-10 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    11

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no