Course Overview
When we need to get information from a customer, it’s normally so we can make our lives easier too. Helping the customer see they also will have a faster, smoother and often safer experience, helps them become more willing to share information with you. This is where the skill of gaining permission to ask questions can really help. This one-minute lesson teaches you how to get permission to ask questions during customer service interactions.
Key Audience
Anyone in a customer-facing role
Course Topics
Permission To Ask Questions In 1 Minute
Course Detail
Course ID
lplnptaq_m_vod
Time
1-1 MIN
Questions
Languages
en
video format
HD
captions
No
Resources
Yes
Lessons
1
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning
Yes