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Positive First Impressions

7 Lessons
9-9 Minutes
0 Quiz Questions

Course Overview


Offering a positive first impression is vital to business. This course teaches customer-facing employees how a positive attitude assures a customer’s positive first impression. Focused on demonstrating how good and bad attitudes affects one’s thoughts, words, and actions, this course motivates team members to develop a positive professional attitude while at work. Upon completing the Workbook activities after each of the modules in this course, employees learn the seven steps to take to maintain and project a positive attitude with all customers. Present this course to ensure all employees who interact with customers learn how to form and retain a positive attitude at work.

Positive First Impressions thumbnails on a slider
Positive First Impressions thumbnails on a slider
Positive First Impressions thumbnails on a slider
Positive First Impressions thumbnails on a slider

    Key Audience


    Employees throughout the company who interact with customers by phone or in person

    Course Topics


    Introduction
    First Impression
    Maintaining A Positive Attitude
    Focusing On The Customer
    Positive Affirmations
    Face To Face Interactions
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnpfim_vod

    Time

    9-9 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    7

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no