Offering a positive first impression is vital to business. This course teaches customer-facing employees how a positive attitude assures a customer’s positive first impression. Focused on demonstrating how good and bad attitudes affects one’s thoughts, words, and actions, this course motivates team members to develop a positive professional attitude while at work. Upon completing the Workbook activities after each of the modules in this course, employees learn the seven steps to take to maintain and project a positive attitude with all customers. Present this course to ensure all employees who interact with customers learn how to form and retain a positive attitude at work.