Course Overview
Understanding which questions to ask when is important when it comes to communicating with customers or colleagues. Open and closed questions are explained in this one-minute video.
Key Audience
Anyone in a customer-facing role
Course Topics
Questioning Skills In 1 Minute
Categories
Occupational Skills: Customer Service
Occupational Skills: Sales
Teamwork: Communication Skills
Teamwork: Interpersonal Skills
Course Detail
Course ID
lplnqski_m_vod
Time
1-1 MIN
Questions
Languages
en
video format
HD
captions
No
Resources
Yes
Lessons
1
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning
Yes