Course Overview
Verbal Holding is a service technique to help keep the caller informed while you research an answer. Learn how to employ this customer service technique in this one-minute video.
Key Audience
Anyone in a customer-facing role
Course Topics
Verbal Holding In 1 Minute
Course Detail
Course ID
lplnvhol_m_vod
Time
1-1 MIN
Questions
Languages
en
video format
HD
captions
No
Resources
Yes
Lessons
1
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning
Yes