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Customer Service - Listen To Your Customers

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Preview Video
Course Format
  Video On Demand
Microlearning
Product ID
at30cslt_vod
Training Time ?
4 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
Overview

Customers really want to be heard- the first time. This video demonstrates how to use your listening skills to provide great customer service. For example, show customers you’re paying attention by paraphrasing their message. You can’t solve their problem unless you fully understand it.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”

Audience

Customer-facing employees

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