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Respectful Workplace Communication

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Preview Video
Course Format
  Video On Demand
Product ID
crmlrwco_vod
Training Time ?
19 to 29 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
7
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Overview

You probably already know some things it takes to be a respectful communicator, such as don't interrupt, don't be rude, and make sure you listen well. However, with the diverse nature of today's workplace, those steps are just the beginning. Respectful communication also means trying to understand each individual and their ideas, to the point where we go out of our way to do so. It also means we value other people and are concerned with how we come across to them. Essentially, respectful communication is always communicating with basic decency. While there may be numerous aspects of this, this Video On Demand training teaches you five techniques to become a more respectful communicator.

The five steps are: consider your audience, talk with someone, not about them, understand what others are saying, know the boundaries of what's appropriate, and communicate respectfully during disagreements. The video provides instructions and other helpful pieces of advice for each step.

Mastering each step, and utilizing them together, allows you to become a respectful communicator. After all, when we work together to solve problems, rather than letting differences become hindrances, we display the “give and take” required to create a respectful workplace. Following the strategies presented here gives you the knowledge to do just that.

Audience

All employees

Topics
The course presents the following topical areas:
  • Introduction
  • Consider Your Audience
  • Talk With Someone
  • Confirm You Understand
  • Know the Boundaries
  • Communicate Respectfully
  • Conclusion

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