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Business Power Skills: Customer Service

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Course Format
  Video On Demand
Product ID
tquebpsc_vod
Training Time ?
10 to 14 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
5
Quiz Questions
4
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
TalentQuest
Overview

Companies that don’t consider themselves in the customer service business don’t succeed. Eventually, they lose customers and high-performing employees, as well as their ability to compete. For this reason, it’s imperative all leaders throughout your organization learn to model great customer service and cultivate a culture of exceptional customer service.

This course teaches leaders the value of customer service and explores the difference between external and internal customers and why it is important to keep both happy. Presenting the rationale and process for cultivating a culture of customer service, this course enables leaders to recognize the relationship between respectfully serving customers, employees, co-workers and the company’s success and growth.

Use this course to increase customer retention, profitability and stronger workplace satisfaction.

Audience

Leaders at all levels throughout the company

Topics
The course presents the following topical areas:
  • Introduction
  • Why Is Customer Service Valuable?
  • Serve External Customers
  • Serve Internal Customers
  • Summary

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