Building Amazing Organizations
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Course Format
  Video On Demand
Product ID
Training Time ?
15 to 19 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Vado Inc

Every employee at every level of the organization is involved in work processes that impact the customer, even if the customer is just another employee or team. To most efficiently provide the product or service each work process produces, every employee, team and department needs to understand Lean concepts.

This course begins by showing learners what Lean looks like and how to identify their customers, then proceeds with a clear and meaningful overview of the fundamentals of the Toyota Production System, from which Lean concepts were derived. Once employees understand who their process customers are and how their activities meet or fall short of their customers’ expectations, they learn how and why to use the Lean tools provided in this course to analyze which steps and actions add value and which ones should be eliminated or modified for better efficiency.

Use this course to show employees how to increase quality and value in their work processes while preventing mistakes, delays and waste.


All employees

The course presents the following topical areas:
  • What is Lean?
  • Identifying the Customer
  • How's Your Aim?
  • The SIPOC Tool
  • The Voice of the Customer
  • Process Mapping
  • Value Added Criteria
  • Opportunities for Improvement

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