March 18, 2013
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Selling Skills as Easy as the ABC’s
The BusinessTrainingPower.com course “Selling Skills from A to Z: 26 Skills to Improve Telesales and Customer Service” offers 26 tips to improve sales and customer...
March 18, 2013
How to Avoid the Five Forbidden Phrases of Customer Service
*** Note – This post is from 2013, for more current posts on customer service, check these out. Nancy Friedman, the Telephone Doctor, has been collecting...
March 14, 2013
Caution: You May be More Rude Than You Think
Rude behavior is the enemy of good customer service; from the supermarket to the doctor’s office, employees should think of customers as the boss of...
March 13, 2013
Prove Your Customer Service Skills Over the Phone
The Telephone Doctor, Nancy Friedman, shares the top pet peeves customers have regarding service over the phone in the course, “10 Core Skills to Delivering...
March 12, 2013
Questioning Techniques to Enhance Customer Service
While being a customer representative is all about answering questions, the best performers in this field are also adept at asking questions. When people call...
March 4, 2013
6 Specific Traits to Positive Customer Interaction
Customer service experiences can range from excellent down to terrible. It is a mystery as to why every customer interaction is not on the same...
February 19, 2013
Resolving Conflict: Just Stay C.A.L.M.
Conflict will always arise in the workplace. The worst thing to do when it does occur is to react emotionally, or without thinking. Take a...
December 27, 2012
New Year, Better Listening
We all know how frustrating it is to have to repeat yourself multiple times, or get asked a question you just answered. Being a good...
October 30, 2012
Improve Your Communication Skills with Online Training
Wouldn’t it be nice to be understood all the time? Every time you open your mouth the words would flow fluidly and be received exactly...