Customer service experiences can range from excellent down to terrible.  It is a mystery as to why every customer interaction is not on the same...

Conflict will always arise in the workplace.  The worst thing to do when it does occur is to react emotionally, or without thinking.  Take a...

We all know how frustrating it is to have to repeat yourself multiple times, or get asked a question you just answered.  Being a good...

Wouldn’t it be nice to be understood all the time? Every time you open your mouth the words would flow fluidly and be received exactly...

Have you ever found yourself agreeing with someone just for the sake of agreeing? It’s likely you were in a group or social setting and...

According to an article from WebMD Health News many people find public speaking “…is even scarier than rattlesnakes…” Fortunately for those of you who dread speaking in front...

Certain matters will inevitably surface at work and at home, and lack of accountability is one of those things. Accountability shouldn’t be about placing blame...

Disciplining an employee is right behind termination when it comes to most leaders’ least favorite tasks. Disciplining employees does not have to be negative; it...

Whether you are in a leadership position at your job or not, ethical behavior is an expectation at all times.  Ethical behavior is so important...

When it comes to your safety training program, training on communication skills may not be the first topic to come to mind. It might seem...

Need help getting started with Skype for Business? Check out this page from Skype: http://www.skype.com/intl/en/business-user-guide/pc/...

It has become common practice to have a remote person in on group meetings, in fact many of our weekly meetings include a few people...

Skype’s recent partnership with Comcast is making it a little bit easier to get video conferencing in your home. The service will allow Comcast customers...

As a remote employee you lose the ability to “pop” your head into a meeting to ask a quick question or bring some immediate issue...

Logitech announced a new webcam for the Panasonic VIERA HDTV, which enables users to make Skype video calls from their television without an attached computer....

It has been six months since we started our company-wide initiative with Skype. Throughout this time everyone has settled in and found different ways for...

Once we got the hang of using Skype to connect with other employees at Mastery- it seemed like a great way to talk to contractors...

Skype has enhanced their group video calling to allow up to 10 people to collaborate in one video call.  One of the greatest appeals of...

As a sort of kick-off to using Skype we scheduled a meeting for everyone at the main office to meet in the conference room and...

While many positive outcomes have resulted from our usage of Skype, it is only fair to disclose some of the difficulties we have had with...

Once we got everything running we ended up making several adjustments to our set-up to make the most out of the conference room. When we...

One of the major benefits of using Skype as a free service (versus Google’s video chat) was the group calling function. This was especially important...

After some initial tinkering around with Skype we decided to take the leap and equip every employee’s desktop with an HD webcam. The Webcam We...

As part of our Skype initiative we are trying to increase usage beyond that between co-workers, and use Skype to connect with contractors, business partners...

In mid-October Mastery Technologies implemented a company-wide usage of Skype to change internal communications. Every desktop became equipped with a webcam, and our conference room...