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Invest in employee training to improve customer service.

Communicate More Effectively with Customer Service Training

In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.

The inexpensive, easy-to-use and effective online courses found here teach your employees how to effectively and politely communicate with customers, even if they are angry, difficult to understand or just plain rude. CSRs learn how to proactively address a customer's needs to promote a positive perception of your company.

Course Listing by Topic: Occupational Skills: Customer Service

Title Devices Supported Product ID
Applying Customer Service Skills Internally crmlacss_vod
Applying Customer Service Skills Internally, Government Version crmlacsg_vod
Applying Customer Service Skills Internally, Healthcare Version crmlacsh_vod
Business Friendly Customer Service tdocbfcs1_vod
Customer Service and Sales: Working as a Team crmlcssw_vod
Customer Service Gone Viral at30csgv_vod
Customer Service in Government: Think Like the Customer crmlcsig_vod
Customer Service Skills for Patient Satisfaction crmlcssp_vod
Customer Service: Avoid Costly Mistakes crmlacmi_vod
Customer Service: Avoid Costly Mistakes (Supervisor Tips) crmlacms_vod
Customer Service: Make It Easy! at30csme_vod
Customer Service: So Help Me, Employee Edition vvisshme_vod
Customer Service: So Help Me, Supervisor Edition vvisshms_vod
Customer Service: Understanding the Customer's View crmlcsuc_vod
Customer Service: You've Got Customers vvisygcu_vod
Email Matters: Address Fields tdocemaf_vod
Email Matters: Authoring Emails When Angry tdocemae_vod
Email Matters: Complete Collection tdocemcc_vod
Email Matters: Composing a Message tdocemcm_vod
Email Matters: Confidentiality tdocemco_vod
Email Matters: Handling Irate Customers tdocemhi_vod
Email Matters: Humor in Email tdocemhe_vod
Email Matters: Inappropriate Topics tdocemit_vod
Email Matters: Internal Customer Service tdocemic_vod
Email Matters: Jargon and Shortcuts tdocemjs_vod
Email Matters: Message Length tdocemml_vod
Email Matters: Opening and Closing Lines tdocemoc_vod
Email Matters: Proofreading tdocempr_vod
Email Matters: Replying to All tdocemra_vod
Email Matters: Respond Promptly tdocemrp_vod
Email Matters: Synchronous vs Asynchronous Communications tdocemsa_vod
Email Matters: The Subject Line tdocemsl_vod
Email Matters: Tools for Emphasis tdocemte_vod
Email Matters: Writing with Conviction tdocemww_vod
Essential Elements of Internal Customer Service tdoceeic_vod
Essential Telephone Skills tdocetsk1_vod
Five Forbidden Phrases tdocffph1_vod
From Curt to Courteous: Mastering the 7 Touch Points of Communication tdocfctc_vod
Have Fun: Create A Positive Culture at Work crmlhfcp_vod
How to Deal With The Foreign Accent tdochdwf_vod
How to Handle the Irate Customer tdochthi1_vod
Influencing the Interaction: 6 Practices for a More Satisfying Customer Experience tdocitin_vod
Killer Words of Customer Service tdockwcs1_vod
Listening Skills to Improve Engagement tdoclski1_vod
Maintaining Customer Relationships tdocmcre_vod
Patient Care: Treat 'Em Like Dogs crmlpcte_vod
Proactive Customer Service tdocpcse1_vod
Questioning Techniques to Determine Needs tdocqtec1_vod
Selling Skills From A - H tdocssah_vod
Selling Skills From I - Q tdocssiq_vod
Selling Skills From R - Z tdocssrz_vod
Six Cardinal Rules of Customer Service tdocscrc1_vod
Six Steps to Service Recovery tdocsssr1_vod
SMILE! Customer Service sshoscse_vod
Telephone Customer Service: Avoiding Monster Mistakes crmltamm_vod
That's Just Rude! Exploring the Rudeness Matrix tdoctjru_vod
The 5 Values of GREAT Customer Service qmri5vgc_vod
The Respectful Workplace: Redefining Workplace Violence, Diffusing Hostility through Customer Service qmrirwr2_vod
The Service Mentality tdoctsme1_vod
The Seven Keys to a Positive Mental Attitude tdocsktp_vod