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January 22, 2015
E-Learning Trends in 2015
As we look back on 2014, the e-learning industry has seen tremendous growth. Companies are using e-learning more and more to improve employee productivity. Within the...
December 18, 2014
Improving communication skills with diversity in mind
As the number of companies embracing diversity and inclusion rise yearly, topics such as these continues to dominate boardrooms. Many intense situations and conversations can...
October 8, 2014
Employee Picks: Kirk’s Favorites
Training is vital to everyone’s overall professional growth, even executives. From courses dealing with becoming an effective leader to safety decision-making, Mastery’s Vice President of...
September 24, 2014
Employee Picks: Rachel’s Top 5
Productivity is key to being successful within the workplace. Mastery’s Communication Coordinator, Rachel Custer shares with us her favorite Mastery courses that have helped her...
August 25, 2014
New and Updated Courses From August
This month we released several new Video On Demand courses and updated the remaining VODs to the VOD3 platform, which plays on all devices and...
July 14, 2014
Employee Picks: Carl’s Top eLearning Courses
We recently asked our sales force for their top picks of courses based on popularity and quality of content. The sales force has spoken, and they have...
September 27, 2013
Over 20 New Courses Out This September
This September we have 6 updated Video On Demands and 21 new Video On Demand titles. Our new titles include a batch of industry-specific courses...
August 29, 2013
25 New Titles Released this August!
August was a busy month here at Mastery. We were able to release 20 brand-new Video On Demand courses; bringing our grand total of mobile-friendly...
August 22, 2013
Over 100 VOD Training Courses Available for All Devices
After three months since our release of the first 3rd generation Video On Demand (VOD) course, we are celebrating our achievement of having 101, new...
July 31, 2013
New VOD Training Out This July
To keep up with the demand for mobile-friendly training, we continue to update courses and release new course titles weekly. Recently, we have released and...
July 12, 2013
Customer Service Training You Can Take On Any Mobile Device
More and more updated, as well as, newly-released courses are continually being added to be compatible for our new, mobile-friendly, VOD platform. Here are two...
June 25, 2013
New Courses Out This June
Aside from the almost 20 updated Video On Demand (VOD) courses released this month we also have released 24 new titles on our mobile-friendly VOD...
June 18, 2013
What’s a Bad Question? … Was That one?
How many questions do you think you ask a day? Out of all those questions, how complex do you believe some of them are? Though...
June 10, 2013
How Does a NASCAR Pit Crew Relate to Your Business Team?
One of our newest content partners, Advanced Knowledge, supplies us with training courses that show real-life events for attention-grabbing training comprehension. Offered at BusinessTrainingPower.com, Advanced Knowledge...
May 17, 2013
Welcome Two New Partners: Advanced Knowledge and Sonic Performance Support
The unveiling of our third generation Video On Demand (VOD) platform has brought about new opportunities as we have finally eliminated all barriers to using...
May 7, 2013
Learn from Case Studies for Team Work and Decision Making
*** Note – this post was from 2013, for a more recent discussion on check out some of these posts. *** Managerial techniques have an...
April 8, 2013
Using Customer Service Techniques with Your Co-Workers
When we think who our customers are, we tend to only think about who we are servicing externally. We really need to recognize all our customers...
March 29, 2013
How Accountability Can Help You Succeed
The Merriam-Webster dictionary defines accountability as the “quality or state of being accountable; especially: an obligation or willingness to accept responsibility or to account for one’s actions.” Being...
March 18, 2013
Selling Skills as Easy as the ABC’s
The BusinessTrainingPower.com course “Selling Skills from A to Z: 26 Skills to Improve Telesales and Customer Service” offers 26 tips to improve sales and customer...
March 18, 2013
How to Avoid the Five Forbidden Phrases of Customer Service
*** Note – This post is from 2013, for more current posts on customer service, check these out. Nancy Friedman, the Telephone Doctor, has been collecting...
March 12, 2013
Questioning Techniques to Enhance Customer Service
While being a customer representative is all about answering questions, the best performers in this field are also adept at asking questions. When people call...
March 1, 2013
How To Get The Most Out of Your Team
The training course, “Getting the Most out of Your Team,” visits three major corporations and how they implement the use of the “Mining Group Gold”...
March 1, 2013
Diversity is Effective in the Workplace
The word diversity brings to mind differences; differences bring about new skills and new perspectives. As diversity increases in the workplace it is important to...
February 28, 2013
Eliminate Barriers for a Creative Workplace
Creativity is one of the most important and least understood resources in organizational life. Within work teams we often mismanage creativity. There are always ways...
February 28, 2013
Learn from the St. Paul Saints How to Have Fun at Work
In creating a positive culture at work, an element of fun must be included. Work is a place where people spend 40 (maybe 80) hours...
February 28, 2013
Develop and Maintain an Innovative Team
Do you ever feel reluctant in welcoming new members to your team? Are you worried ideas, views and procedures are going to clash? When working...
February 27, 2013
Empower Your Group Toward Good Decision Making
Is it fair to assume a cohesive group is the most productive and efficient? Or, are we able to argue the fact that a cohesive...
February 19, 2013
Resolving Conflict: Just Stay C.A.L.M.
Conflict will always arise in the workplace. The worst thing to do when it does occur is to react emotionally, or without thinking. Take a...
December 27, 2012
New Year, Better Listening
We all know how frustrating it is to have to repeat yourself multiple times, or get asked a question you just answered. Being a good...
November 16, 2012
What Customers Have to Say About Online Training
“It worked great and it was definitely more interesting than other online training I have taken.” Nathan H., Aerodyn Engineering Inc., Indianapolis, Indiana “It was...