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February 15, 2022
Customer Service Training: Create a Culture of Excellence
Find out why customer service training is so important to companies’ competitiveness today....
February 11, 2021
Improve Your Team’s Essential Skills with Customer Service Training
How do you keep your company’s audience loyal and engaged over time? This is an extremely important question to answer because no matter your industry,...
September 3, 2019
Customer Service Skills Have Never Been More Important
Customer care has never been more integral to a maintaining company’s image, and the best practices of service can be imparted through training. Today’s business...
March 7, 2018
The positive impact of customer service training
What role does customer service training play in ensuring a company’s ongoing success? Customer service is a universal aspect of good business practice. That doesn’t mean companies are...
February 10, 2016
Top 5 Most Popular Posts on Customer Service
Customer service was a hot topic last year, our most read post overall was “Questioning Techniques to Enhance Customer Service.” Customer service is a vital...
August 5, 2015
5 tips for better customer service
Customer service is a crucial part of the business model. Great customer service creates a loyal client base that can expand both your revenue and...
August 3, 2015
4 tips for handling dissatisfied customers
Working with an extremely upset or irate customer can be a difficult situation to handle. Although it may seem easy to throw in the towel,...
March 30, 2015
5 ways to be a better people person
Sometimes working with the public can make it hard to be a “good” people person. If this is you today, don’t sweat it. Remember these...
February 23, 2015
Do you really KNOW your customers?
Have you ever heard the saying, “The customer is always right?” No matter what industry you work in, it is important to understand the needs of your...
January 22, 2015
E-Learning Trends in 2015
As we look back on 2014, the e-learning industry has seen tremendous growth. Companies are using e-learning more and more to improve employee productivity. Within the...
October 21, 2013
Customer Service Training for Supervisors and Employees
Good customer service is often difficult for an organization to maintain. Many workplaces forget to address that customer service isn’t only the employee’s responsibility but...
August 29, 2013
Positive Customer Service Prevents Social Media Criticism
It used to be that if someone had a negative customer service experience with a company, they would share it with a few friends. Nowadays,...
July 23, 2013
Telephone Doctor VODs Now Mobile-Friendly Courses
The Telephone Doctor customer service training series is now available on our 3rd generation, mobile-friendly, Video On Demand platform. These courses offer a wide variety...
July 12, 2013
Customer Service Training You Can Take On Any Mobile Device
More and more updated, as well as, newly-released courses are continually being added to be compatible for our new, mobile-friendly, VOD platform. Here are two...
May 24, 2013
Use Great Customer Service as a Marketing Tool
In many cases, poor customer service will not only lead to a loss of the customer, but also word-of-mouth “marketing”; and this negative “marketing” to...
March 18, 2013
Selling Skills as Easy as the ABC’s
The BusinessTrainingPower.com course “Selling Skills from A to Z: 26 Skills to Improve Telesales and Customer Service” offers 26 tips to improve sales and customer...
March 18, 2013
How to Avoid the Five Forbidden Phrases of Customer Service
*** Note – This post is from 2013, for more current posts on customer service, check these out. Nancy Friedman, the Telephone Doctor, has been collecting...
March 14, 2013
Caution: You May be More Rude Than You Think
Rude behavior is the enemy of good customer service; from the supermarket to the doctor’s office, employees should think of customers as the boss of...
March 13, 2013
Prove Your Customer Service Skills Over the Phone
The Telephone Doctor, Nancy Friedman, shares the top pet peeves customers have regarding service over the phone in the course, “10 Core Skills to Delivering...
March 12, 2013
Questioning Techniques to Enhance Customer Service
While being a customer representative is all about answering questions, the best performers in this field are also adept at asking questions. When people call...
March 4, 2013
6 Specific Traits to Positive Customer Interaction
Customer service experiences can range from excellent down to terrible. It is a mystery as to why every customer interaction is not on the same...
February 20, 2013
Make Sales Stand-Out Above the Rest
Customer service can make or break the reputation of an organization. Maintaining effective teamwork, staying customer focused and learning proper customer service skills create an...
December 18, 2012
Deliver Holiday Worthy Customer Service
“‘Tis the Season to be jolly,” is the common theme throughout November, December and the new year. Although as this rings true, we all know...
July 18, 2012
Stay Safe This July With Our Latest Safety Training Titles
This month’s newest releases cover a range of safety topics including combustible dust, ergonomics, hearing protection, chain saw safety, propane safety, and battery charging safety....
March 28, 2012
Get Ahead of the Competition with Customer Service Training
If you search the Internet for customer service jobs there are hundreds if not thousands of real jobs needing qualified candidates to fill the openings....
March 7, 2012
Customer Service – The Voice and Face of Organizations
Customer service professionals have one of the most important jobs in any business or industry. The people who perform this function are the “voices” and...
March 1, 2012
Customer Service Training for a Growing Industry
The position of Customer Service Representative was recently named one of the “Best Jobs of 2012” by U.S. News & World Report. It was also...
February 22, 2012
New Video On Demand Customer Service Training
This past month we announced our newest content partner, Telephone Doctor. We have published Telephone Doctor’s famous customer service training series in our Video On...