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Occupational Skills: Customer Service
In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.
Lessons: 3
Training Time: 6-11
Customer Service: Skills Required
Lessons: 4
Training Time: 10-10
Live Chat Etiquette
Lessons: 11
Training Time: 10-10
Outbound Calling
Lessons: 9
Training Time: 10-10
Retail Face To Face Sales
Lessons: 8
Training Time: 10-10
Award Winning Social Media Interactions
Lessons: 7
Training Time: 10-10
Award Winning Telephone Techniques Part 1
Lessons: 7
Training Time: 10-10
Award Winning Telephone Techniques Part 2
Lessons: 5
Training Time: 8-8
Keeping Your Customers Informed
Lessons: 6
Training Time: 14-24
Have Fun: Create A Positive Culture at Work
Lessons: 6
Training Time: 14-24
Patient Care: Treat ‘Em Like Dogs
Lessons: 9
Training Time: 19-29
Customer Service: Avoid Costly Mistakes
Lessons: 5
Training Time: 11-21
Customer Service: Avoid Costly Mistakes (Supervisor Tips)
Lessons: 10
Training Time: 20-30
Applying Customer Service Skills Internally, Government Version
Lessons: 10
Training Time: 19-29
Applying Customer Service Skills Internally, Healthcare Version
Lessons: 4
Training Time: 14-24
Customer Service in Government: Think Like the Customer
Lessons: 9
Training Time: 21-31
Customer Service Skills for Patient Satisfaction
Lessons: 5
Training Time: 21-31
Customer Service and Sales: Working as a Team
Lessons: 5
Training Time: 14-24
Customer Service: Understanding the Customer’s View
Lessons: 1
Training Time: 3-3
Customer Service – Observe The Difference In Every Customer
Lessons: 1
Training Time: 3-3
Customer Service – Service Delayed Is Service Denied
Lessons: 1
Training Time: 3-3
Customer Service – Acknowledge Every Customer
Lessons: 1
Training Time: 4-4
Customer Service – Act To Solve Problems
Lessons: 1
Training Time: 3-3
Customer Service – Are You With Me?
Lessons: 1
Training Time: 2-2
Customer Service – Cutting Corners
Lessons: 8
Training Time: 16-26
Customer Service Gone Viral
Lessons: 1
Training Time: 2-2
Customer Service – The Invisible Customer
Lessons: 1
Training Time: 2-2
Customer Service – It’s Not My Problem
Lessons: 1
Training Time: 3-3
Customer Service – I’m Right, You’re Wrong
Lessons: 1
Training Time: 4-4
Customer Service – Listen To Your Customers
Lessons: 6
Training Time: 18-30