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February 15, 2022
Customer Service Training: Create a Culture of Excellence
Find out why customer service training is so important to companies’ competitiveness today....
February 11, 2021
Improve Your Team’s Essential Skills with Customer Service Training
How do you keep your company’s audience loyal and engaged over time? This is an extremely important question to answer because no matter your industry,...
September 3, 2019
Customer Service Skills Have Never Been More Important
Customer care has never been more integral to a maintaining company’s image, and the best practices of service can be imparted through training. Today’s business...
March 7, 2018
The positive impact of customer service training
What role does customer service training play in ensuring a company’s ongoing success? Customer service is a universal aspect of good business practice. That doesn’t mean companies are...
May 15, 2017
Customer service and sales are converging
When functions such as customer service and sales are out of sync, it’s hard to impress consumers or create lasting client relationships. Companies that exist...
April 17, 2017
B2B sales strategies rely on new best practices
Making the big sale is an eternal B2B goal, but methods have changed in recent years. Making the big sale in a business-to-business context has...
February 10, 2016
Top 5 Most Popular Posts on Customer Service
Customer service was a hot topic last year, our most read post overall was “Questioning Techniques to Enhance Customer Service.” Customer service is a vital...
November 11, 2015
Customers expect fast, efficient service every time
What do customers really want during their experience in your business? According to a recent survey conducted by Verint Systems, in partnership with analyst and consultancy firm...
September 10, 2015
6 telephone skills you need to remember
Business phone calls are a critical part of maintaining both the best customer and employee relationships possible. Customer service phone representatives must be able to...
September 8, 2015
The real importance of customer service
Customer service is a crucial part of the overall success of a business. Customers expect a seamless, personally catered experience every time they interact with...
August 3, 2015
4 tips for handling dissatisfied customers
Working with an extremely upset or irate customer can be a difficult situation to handle. Although it may seem easy to throw in the towel,...
May 13, 2015
5 retail customer service tips
Customer service is one of the most important aspects that can affect retail business. Employees on the frontline, the cash registers and service booth, are often...
March 30, 2015
5 ways to be a better people person
Sometimes working with the public can make it hard to be a “good” people person. If this is you today, don’t sweat it. Remember these...
February 25, 2015
Great customer service begins from within
Employee training is a key factor in understanding company guidelines and expectations. Often, the customer is thought to be “always right,” the most important variable in a successful...
February 23, 2015
Do you really KNOW your customers?
Have you ever heard the saying, “The customer is always right?” No matter what industry you work in, it is important to understand the needs of your...
January 22, 2015
E-Learning Trends in 2015
As we look back on 2014, the e-learning industry has seen tremendous growth. Companies are using e-learning more and more to improve employee productivity. Within the...
December 29, 2014
A Smile Goes A Long Way – Start 2015 with a Smile!
Did you know that forcing yourself to smile can boost your mood? Or, that smiling is a universal sign of happiness? Within the workplace, smiling...
September 24, 2014
Employee Picks: Rachel’s Top 5
Productivity is key to being successful within the workplace. Mastery’s Communication Coordinator, Rachel Custer shares with us her favorite Mastery courses that have helped her...
August 29, 2013
Keep Ideas Moving for Your Social Media Content
In today’s fast paced market, and abundance of competitors, in order to stand-out above the rest, unique qualities and attributes must be easily noticed by...
August 29, 2013
Positive Customer Service Prevents Social Media Criticism
It used to be that if someone had a negative customer service experience with a company, they would share it with a few friends. Nowadays,...
July 23, 2013
Telephone Doctor VODs Now Mobile-Friendly Courses
The Telephone Doctor customer service training series is now available on our 3rd generation, mobile-friendly, Video On Demand platform. These courses offer a wide variety...
July 12, 2013
Customer Service Training You Can Take On Any Mobile Device
More and more updated, as well as, newly-released courses are continually being added to be compatible for our new, mobile-friendly, VOD platform. Here are two...
May 24, 2013
Use Great Customer Service as a Marketing Tool
In many cases, poor customer service will not only lead to a loss of the customer, but also word-of-mouth “marketing”; and this negative “marketing” to...
March 13, 2013
Prove Your Customer Service Skills Over the Phone
The Telephone Doctor, Nancy Friedman, shares the top pet peeves customers have regarding service over the phone in the course, “10 Core Skills to Delivering...
March 4, 2013
6 Specific Traits to Positive Customer Interaction
Customer service experiences can range from excellent down to terrible. It is a mystery as to why every customer interaction is not on the same...
December 18, 2012
Deliver Holiday Worthy Customer Service
“‘Tis the Season to be jolly,” is the common theme throughout November, December and the new year. Although as this rings true, we all know...
November 16, 2012
What Customers Have to Say About Online Training
“It worked great and it was definitely more interesting than other online training I have taken.” Nathan H., Aerodyn Engineering Inc., Indianapolis, Indiana “It was...
May 17, 2012
How to Provide Better Customer Service
As a consumer we often feel as though customer service associates are not listening or simply do not care about our concerns. Now let’s try...
March 7, 2012
Customer Service – The Voice and Face of Organizations
Customer service professionals have one of the most important jobs in any business or industry. The people who perform this function are the “voices” and...
February 22, 2012
New Video On Demand Customer Service Training
This past month we announced our newest content partner, Telephone Doctor. We have published Telephone Doctor’s famous customer service training series in our Video On...