Customer service is a crucial part of the business model. Great customer service creates a loyal client base that can expand both your revenue and...

Working with an extremely upset or irate customer can be a difficult situation to handle. Although it may seem easy to throw in the towel,...

According to a recent PR Newswire Release, one in four employees are unsure of how they would protect themselves during an emergency at work. This...

We have been busy incorporating closed captioning as a feature of our courseware platform. Over 30 courses have been updated to include closed captioning, and the number...

What should you focus on when you’re aiming to get the most out of your employees? Building an effective workforce isn’t just about finding the...

Engaging a productive workforce is one of the most vital components of a business. One way management can implement productive practices is by eliminating practices...

Trust is one of the most important parts of a successful business, maybe even the most important in terms of productivity, revenue and customer satisfaction....

Employee engagement is an important facet of worker productivity and happiness. Due to recent research indicating the drop in engagement worldwide, many industries are searching...

Are your employees active listeners? Although listening may seem like an innate skill, many employees struggle with the aspect of its “active part.” Active listening...

Employee retention continues to be a hot-button issue in a range of industries today. As employee engagement remains at an all-time low, turnover soars and...

Creativity could be the boost your organization needs to get to the next level. As recent surveys have shown, employee engagement in organizations is down and...

The workforce is changing along with the office environment. With flexible work schedules and remote access to work from home, the office dynamic must adapt...

Diversity is one of the most important aspects of a workplace. According to a recent study conducted by Deloitte and the Billie Jean King Leadership Initiative...

Hiring the right employee can be a challenging process. With an influx of resumes, names and potential new hires coming in the door, how can your...

There is no easy way to terminate an employee. Before firing a worker many considerations must be taken into account, including exactly why the termination...

Why should your HR department ensure diversity? The Human Resources department has a responsibility to not only encourage diversity, but also strengthen it. First, what...

One of the most important issues an HR department will handle is succession management. Succession management is a vital component of an organization’s success. Organizations must identify, develop and...

***Note – This course is from 2015 – for more current posts on OSHA topics, check these out! Is your workplace completely OSHA compliant? Remaining...

Mobile training is becoming an important facet in the job market. If you’re not using mobile technology in your workplace, you’re missing out in more...

Several new courses on MasteryTCN’s courseware platform were released this month. Creating Safety in Welding Operations Welders face many on-the-job hazards such as hot metal,...

How can expectations impact a work environment? Setting expectations at work will also set the stage for a positive, easy to understand work environment. Although...

Using videos for learning purposes has a range of benefits for employees and employers. According to a recent study conducted by the University of St. Francis,...

On the heels of the end of OSHA’s second annual National Safety Stand-Down two-week initiative May 4-15, many workers hope safety will remain a top priority...

Is your HR department as effective as it can be? According to Business Vancouver, your company’s HR department is a vital part of employee happiness...

Although management teams and leaders would like to think their workplace is without issues, animosity or difficulties, chances are that is not the case. An office can...

Implementing a mentorship program in your business is key to developing vested, engaged employees. Mentorship programs connect employees with each other, sometimes outside of their respective...

According to a recent Gallup poll, State of the Global Workplace Report, motivation is a vital component of employee development and career development. The poll...

Effective decision-making skills are a key component of any workplace. Although decisions can be hard to make at times, they are required for almost everything...

Do your employees have what it takes to be a successful leadership team? According to a new study, many senior leaders believe the talent gap...

According to Science Daily, changes in employee health and risk factors have a significant impact on work productivity. The study, published in the Journal of Occupational...

According to a recent study published in the journal Annals of Internal Medicine, sedentary behavior increases the chance of getting a disease or condition that...

Increasing the rate of employee retention has been an important issue gaining a lot of attention the past few months. According to University of Warwick...

What really is the most important skill set an employee can have? Is it their education? What about practical trade skills in their field? New research...

The act of welding is used in a variety of industries including shipyards, marine terminals and the construction industry. According to the American Welding Society,...

Sexual harassment has no place in a professional setting. It creates a tense, uncomfortable space for both the victim and those around them. Sexual harassment...

According to the Bureau of Labor Statistics, one in five workers suffer from back injuries in the workplace, accounting for almost one million employees every...

According to the National Institute for Occupational Safety and Health (NIOSH), about 2,000 U.S. workers injure their eyes during job-related activities, resulting in the need...

Customer service is one of the most important aspects that can affect retail business. Employees on the frontline, the cash registers and service booth, are often...

Being a leader is never an easy job. You are the person workers turn to when something is right, wrong, and anywhere in between. A...

Multitasking has previously been seen as an excellent skill set for job applicants, promotion candidates and management leadership. However, recent data suggests multitasking may not be as...

Employee communication can make or break a workplace environment. Peer-to-peer communication can spur employee engagement, increase worker satisfaction and bring more successful productivity. Implement the...

According to the Bureau of Labor Statistics, explosions and fires were responsible for 148 workplace deaths in 2013, 3.4 percent of all fatal occupation injuries...

Receiving feedback at work is vital to the employer-employee relationship. Nobody likes their work to be critiqued, especially if it’s negative. But knowing and understanding...

In some instances, employee training and development programs can only go so far. Oftentimes, despite training in all factors of a business, employees will instead...

This month we released a selection of new courses, and have a large batch of courses updated with changes to comply with the GHS component...

According to the Federal Register, OSHA has proposed changes to it’s eye and face safety protocols. These changes would affect general industry, shipyard employment, longshoring...

According to a recent Fortune article, paying employees a small stipend upfront for taking training classes resulted in employees taking more of the offered courses....

According to The Huffington Post, life expectancy in the U.S. has increased by almost 30 years within the last century. This increase in life expectancy...

Public speaking is an essential part of many jobs. Employees must be able to deliver information in an efficient, easy to understand manner. Even if...

Don’t let your networking skills become stale just because you think you don’t need them now that you have a job. In reality, networking within...