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Lessons: 6
Training Time: 8-8
Managing Difficult Customers
Lessons: 6
Training Time: 10-10
Handling Conflict
Lessons: 7
Training Time: 10-10
Difficult Customer Types
Lessons: 10
Training Time: 10-10
Being Productive
Lessons: 7
Training Time: 10-10
Listening Skills
Lessons: 5
Training Time: 8-8
Thinking On Your Feet
Lessons: 6
Training Time: 10-10
Answering The Telephone
Lessons: 5
Training Time: 10-10
Closing The Sale
Lessons: 5
Training Time: 9-9
Communication Skills
Lessons: 7
Training Time: 10-10
Complaint Handling
Lessons: 9
Training Time: 10-10
Giving Instructions
Lessons: 8
Training Time: 10-10
Giving And Receiving Feedback
Lessons: 7
Training Time: 10-10
Influencing Skills
Lessons: 11
Training Time: 10-10
Negotiation Skills
Lessons: 7
Training Time: 9-9
Questioning Skills
Lessons: 7
Training Time: 9-9
Taking Initiative
Lessons: 6
Training Time: 10-10
Managing Stress
Lessons: 4
Training Time: 10-10
Resilience
Lessons: 5
Training Time: 9-9
Dealing With Change
Lessons: 5
Training Time: 9-9
Health And Wellness
Lessons: 6
Training Time: 9-9
Mindfulness
Lessons: 6
Training Time: 10-10
Abusive Customers
Lessons: 8
Training Time: 10-10
Being Assertive
Lessons: 5
Training Time: 10-10
Emotional Clients And Colleagues
Lessons: 8
Training Time: 10-10
Problem Solving
Lessons: 5
Training Time: 9-15
Scaling A Business: Planning for Aggressive Growth
Lessons: 5
Training Time: 15-22
Scaling A Business: Successful Leadership Techniques
Lessons: 10
Training Time: 27-40
Scaling A Business: Sales and Marketing Strategies
Lessons: 1
Training Time: 11-11
Behind Kind
Lessons: 18
Training Time: 35-50
Scaling A Business: Building Leadership
Lessons: 11
Training Time: 20-31
Scaling A Business: Creating and Scaling Culture
Lessons: 5
Training Time: 8-12
Talent Acquisition: Recruiting
Lessons: 4
Training Time: 5-7
Managing Performance: Individual Development Plan
Lessons: 4
Training Time: 6-8
Managing Performance: Setting Stretch Goals
Lessons: 3
Training Time: 8-8
Leading People: Leading, Not Managing People
Lessons: 5
Training Time: 9-11
Leading People: Motivating People – Theory X Vs Theory Y
Lessons: 5
Training Time: 8-10
Managing Performance: Developing Cascading Goals
Lessons: 5
Training Time: 5-7
Managing Performance: The GROW Model
Lessons: 3
Training Time: 11-11
Leading Change: Kurt Lewin’s 3 Stage Change Model
Lessons: 3
Training Time: 16-16
Leading Change: Kotter’s 8 Step Change Model
Lessons: 3
Training Time: 7-9
Leading Change – McKinsey’s 7-S Model
Lessons: 4
Training Time: 19-19
Leading Innovation: Building Innovation Teams
Lessons: 5
Training Time: 8-8
Leading Innovation: Leading Innovation Sessions
Lessons: 5
Training Time: 6-6
Leading Innovation: Trystorming
Lessons: 3
Training Time: 10-10
Leading People: Holding People Accountable
Lessons: 5
Training Time: 5-7
Effective Meetings: Understand The Value Of People’s Time
Lessons: 5
Training Time: 12-17
How To Conduct A Virtual Interview
Lessons: 4
Training Time: 4-6
Effective Feedback: Sandwich Feedback
Lessons: 4
Training Time: 9-11
Emotional Intelligence: Personal Competence
Lessons: 6
Training Time: 11-13