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Occupational Skills: Customer Service
In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.
Lessons: 1
Training Time: 1-1
Vulnerable Customers In 1 Minute
Lessons: 1
Training Time: 1-1
Stress Response (Fight, Flight, Freeze) In 1 Minute
Lessons: 1
Training Time: 1-1
No Blame Apology In 1 Minute
Lessons: 5
Training Time: 9-9
First Contact Resolution
Lessons: 5
Training Time: 8-8
Service Requests
Lessons: 7
Training Time: 10-10
Being World Class In Your Field
Lessons: 6
Training Time: 9-9
Customer Retention
Lessons: 6
Training Time: 10-10
Fix The Customer First
Lessons: 7
Training Time: 9-9
Positive First Impressions
Lessons: 8
Training Time: 10-10
Managing Customer Needs
Lessons: 7
Training Time: 9-9
Know Your Business
Lessons: 8
Training Time: 9-9
Customer Service Excellence
Lessons: 7
Training Time: 10-10
Advanced Difficult Customer Techniques
Lessons: 8
Training Time: 10-10
Advanced Customer Service
Lessons: 6
Training Time: 8-8
Managing Difficult Customers
Lessons: 7
Training Time: 10-10
Difficult Customer Types
Lessons: 5
Training Time: 10-10
Working With Other Departments
Lessons: 6
Training Time: 10-10
Answering The Telephone
Lessons: 7
Training Time: 10-10
Complaint Handling
Lessons: 7
Training Time: 9-9
Questioning Skills
Lessons: 7
Training Time: 9-9
Taking Initiative
Lessons: 6
Training Time: 10-10
Abusive Customers
Lessons: 5
Training Time: 10-10
Emotional Clients And Colleagues
Lessons: 6
Training Time: 19-29
Customer Service: You’ve Got Customers
Lessons: 7
Training Time: 15-25
Customer Service: So Help Me, Employee Edition
Lessons: 7
Training Time: 17-27
Customer Service: So Help Me, Supervisor Edition
Lessons: 1
Training Time: 2-2
Customer Service – I’m Happy To Help, But…
Lessons: 1
Training Time: 3-3
Customer Service – It’s Policy, There’s Nothing I Can Do
Lessons: 1
Training Time: 3-3
Customer Service – Let Me Transfer You
Lessons: 1
Training Time: 3-3
Customer Service Supervision – Don’t Let Policy Detract From Service
Lessons: 1
Training Time: 3-3
Customer Service Supervision – Encourage Employee’s To Find Solutions
Lessons: 1
Training Time: 3-3
Customer Service Supervision – How To Handle Mistakes
Lessons: 1
Training Time: 3-3
Customer Service Supervision – Quality Matters As Much As Quantity
Lessons: 1
Training Time: 3-3
Customer Service Supervision – Tell People What They’re Doing Right
Lessons: 1
Training Time: 2-2
Customer Service – It’s Not My Department
Lessons: 1
Training Time: 3-3
Customer Service – I’ve Heard This All Before
Lessons: 5
Training Time: 11-15
Managing Upset Customers
Lessons: 5
Training Time: 9-13
Improving Customer Rapport
Lessons: 5
Training Time: 15-17
Employee Motivation: Leading And Motivating Call Center Teams
Lessons: 5
Training Time: 10-14
Business Power Skills: Customer Service
Lessons: 6
Training Time: 31-39
Perfecting The Customer Experience
Lessons: 8
Training Time: 28-36
Remarkable Customer Service
Lessons: 5
Training Time: 22-26
Identifying Customer Types
Lessons: 6
Training Time: 33-53
Contact Center: Beyond The Metrics
Lessons: 6
Training Time: 34-59
Contact Center: Speaking The Language
Lessons: 5
Training Time: 34-39
Microsoft Teams 2021: Getting Started
Lessons: 4
Training Time: 4-9
Customer Service: Communication
Lessons: 4
Training Time: 6-11
Customer Service: Difficult Customers
Lessons: 4
Training Time: 5-10
Customer Service: How to Excel
Lessons: 4
Training Time: 4-9