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Occupational Skills: Customer Service
In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.
Lessons: 1
Training Time: 1-1
Handling Difficult Customers (LAST) In 1 Minute
Lessons: 1
Training Time: 1-1
Abusive Customers In 1 Minute
Lessons: 1
Training Time: 1-1
Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute
Lessons: 1
Training Time: 1-1
Collecting Debt In 1 Minute
Lessons: 1
Training Time: 1-1
Taking Ownership In 1 Minute
Lessons: 1
Training Time: 1-1
Permission To Ask Questions In 1 Minute
Lessons: 1
Training Time: 1-1
Positive First Impressions In 1 Minute
Lessons: 1
Training Time: 1-1
Outbound Calling In 1 Minute
Lessons: 1
Training Time: 1-1