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Lessons: 1
Training Time: 1-1
Customer Effort In 1 Minute
Lessons: 6
Training Time: 9-9
Customer Retention
Lessons: 10
Training Time: 28-38
Customer Service
Lessons: 1
Training Time: 3-3
Customer Service – Acknowledge Every Customer
Lessons: 1
Training Time: 4-4
Customer Service – Act To Solve Problems
Lessons: 1
Training Time: 3-3
Customer Service – Are You With Me?
Lessons: 1
Training Time: 2-2
Customer Service – Cutting Corners
Lessons: 1
Training Time: 2-2
Customer Service – I’m Happy To Help, But…
Lessons: 1
Training Time: 3-3
Customer Service – I’m Right, You’re Wrong
Lessons: 1
Training Time: 3-3
Customer Service – I’ve Heard This All Before
Lessons: 1
Training Time: 2-2
Customer Service – It’s Not My Department
Lessons: 1
Training Time: 2-2
Customer Service – It’s Not My Problem
Lessons: 1
Training Time: 3-3
Customer Service – It’s Policy, There’s Nothing I Can Do
Lessons: 1
Training Time: 3-3
Customer Service – Let Me Transfer You
Lessons: 1
Training Time: 4-4
Customer Service – Listen To Your Customers
Lessons: 1
Training Time: 3-3
Customer Service – Observe The Difference In Every Customer
Lessons: 1
Training Time: 3-3
Customer Service – Service Delayed Is Service Denied
Lessons: 1
Training Time: 2-2
Customer Service – The Invisible Customer
Lessons: 5
Training Time: 21-31
Customer Service and Sales: Working as a Team
Lessons: 8
Training Time: 9-9
Customer Service Excellence
Lessons: 8
Training Time: 16-26
Customer Service Gone Viral
Lessons: 4
Training Time: 14-24
Customer Service in Government: Think Like the Customer
Lessons: 1
Training Time: 1-1
Customer Service Recovery (HEARD) In 1 Minute
Lessons: 9
Training Time: 21-31
Customer Service Skills for Patient Satisfaction
Lessons: 1
Training Time: 3-3
Customer Service Supervision – Don’t Let Policy Detract From Service
Lessons: 1
Training Time: 3-3
Customer Service Supervision – Encourage Employee’s To Find Solutions
Lessons: 1
Training Time: 3-3
Customer Service Supervision – How To Handle Mistakes
Lessons: 1
Training Time: 3-3
Customer Service Supervision – Quality Matters As Much As Quantity
Lessons: 1
Training Time: 3-3
Customer Service Supervision – Tell People What They’re Doing Right
Lessons: 1
Training Time: 1-1
Customer Service Tip – C.A.R.P. In 1 Minute
Lessons: 9
Training Time: 19-29
Customer Service: Avoid Costly Mistakes
Lessons: 5
Training Time: 11-21
Customer Service: Avoid Costly Mistakes (Supervisor Tips)
Lessons: 4
Training Time: 4-9
Customer Service: Communication
Lessons: 10
Training Time: 9-19
Customer Service: De-escalation Techniques For Difficult Customers
Lessons: 4
Training Time: 6-11
Customer Service: Difficult Customers
Lessons: 4
Training Time: 5-10
Customer Service: How to Excel
Lessons: 6
Training Time: 18-30
Customer Service: Make It Easy!
Lessons: 4
Training Time: 4-9
Customer Service: Reasons To Excel
Lessons: 3
Training Time: 6-11
Customer Service: Skills Required
Lessons: 7
Training Time: 15-25
Customer Service: So Help Me, Employee Edition
Lessons: 7
Training Time: 17-27
Customer Service: So Help Me, Supervisor Edition
Lessons: 5
Training Time: 14-24
Customer Service: Understanding the Customer’s View
Lessons: 6
Training Time: 19-29
Customer Service: You’ve Got Customers
Lessons: 5
Training Time: 9-9
Customer Win Back Techniques
Lessons: 7
Training Time: 11-21
Cut Protection
Lessons: 5
Training Time: 9-9
Cyber Security
Lessons: 2
Training Time: 8-12
Cyber Security Awareness Part 1: Why You Should Care
Lessons: 3
Training Time: 16-20
Cyber Security Awareness Part 2: Social Engineering
Lessons: 6
Training Time: 16-22
Cyber Security Awareness Part 3: Malware
Lessons: 3
Training Time: 14-20
Cyber Security Awareness Part 4: Password Management
Lessons: 4
Training Time: 15-19
Cyber Security Awareness Part 5: Internet And Physical Security
Lessons: 10
Training Time: 16-26
Cyber Security For Employees
Lessons: 5
Training Time: 4-7
Cybercrime And Deepfakes In The AI Age
Lessons: 5
Training Time: 33-51
Cybersecurity Essentials
Lessons: 8
Training Time: 22-32
Cybersecurity Essentials For Employees
Lessons: 5
Training Time: 6-9
Cybersecurity Shadow AI
Lessons: 5
Training Time: 7-10
Cybersecurity: Passkeys
Lessons: 1
Training Time: 1-1
Daily Team Huddle In 1 Minute
Lessons: 5
Training Time: 7-10
Data Privacy In The Age of AI
Lessons: 4
Training Time: 31-37
Data Security Compliance: Avoiding Inadvertent Disclosure
Lessons: 6
Training Time: 25-30
Data Security Compliance: Data Breaches and ID Theft
Lessons: 6
Training Time: 35-41
Data Security Compliance: Device Security Basics
Lessons: 6
Training Time: 42-49
Data Security Compliance: Physical and Technical Safeguards
Lessons: 6
Training Time: 14-14
Deadly Contract: Explosion During Disposal of Fireworks
Lessons: 1
Training Time: 1-1
Dealing With A Silent Colleague Or Customer In 1 Minute
Lessons: 1
Training Time: 1-1
Dealing With Aggressive Staff Members In 1 Minute
Lessons: 7
Training Time: 27-37
Dealing With Allergens In Food Processing And Handling Environments
Lessons: 1
Training Time: 1-1
Dealing With Anxiety And Stress In 1 Minute
Lessons: 1
Training Time: 1-1
Dealing With Bad Attitudes In 1 Minute
Lessons: 5
Training Time: 9-9
Dealing With Change
Lessons: 1
Training Time: 1-1
Dealing With Change In 1 Minute
Lessons: 1
Training Time: 1-1
Dealing With Criticism In 1 Minute
Lessons: 10
Training Time: 19-29
Dealing with Drug and Alcohol Abuse for Employees in Construction Environments
Lessons: 9
Training Time: 20-30
Dealing with Drug and Alcohol Abuse for Managers and Supervisors in Construction Environments
Lessons: 1
Training Time: 1-1
Dealing With Extroverts In 1 Minute
Lessons: 7
Training Time: 17-27
Dealing with Hazardous Spills
Lessons: 1
Training Time: 1-1
Dealing With Introverts In 1 Minute
Lessons: 1
Training Time: 1-1
Dealing With Know-It-All Customers In 1 Minute
Lessons: 1
Training Time: 1-1
Dealing With Non-Stop Talking Customers In 1 Minute
Lessons: 1
Training Time: 1-1
Dealing With Rude People In 1 Minute
Lessons: 9
Training Time: 11-21
Dealing With Suicidal Employees And Victims Of Domestic Violence
Lessons: 1
Training Time: 1-1
Decision Making In 1 Minute
Lessons: 5
Training Time: 4-4
Deepfakes And Cybercrime Stories In The Age of AI
Lessons: 9
Training Time: 10-19
Defensive Driving: To The Point
Lessons: 8
Training Time: 18-33
Defensive Driving: When Good Weather Goes Bad
Lessons: 1
Training Time: 1-1
Defusing Anger (CALM) In 1 Minute
Lessons: 1
Training Time: 1-1
Defusing Angry Customers In 1 Minute
Lessons: 6
Training Time: 10-10
Delegation
Lessons: 1
Training Time: 1-1
Delegation In 1 Minute
Lessons: 12
Training Time: 9-19
Delegation Made Simple
Lessons: 6
Training Time: 14-19
Deliver Meaningful Feedback
Lessons: 10
Training Time: 23-28
Deliver Rich and Engaging Presentations
Lessons: 6
Training Time: 15-20
Deliver Your Project
Lessons: 8
Training Time: 19-27
Demonstrating Emotional Intelligence
Lessons: 5
Training Time: 9-9
Developing Mental Endurance
Lessons: 7
Training Time: 10-10
Developing Training Session Plans
Lessons: 1
Training Time: 7-7
Different Negotiation Styles
Lessons: 5
Training Time: 10-10
Difficult Conversations
Lessons: 10
Training Time: 38-48
Difficult Conversations
Lessons: 7
Training Time: 10-10